Can't find your product?
We manage some accounts and products that no longer accept new customers. Some of these were originally opened with different companies.
Over the years the number of companies providing financial services has shrunk. This has meant some products and services needed to move to larger companies, like OneFamily.
The list below shows the accounts, products and policies that we now manage and which company set up the original contract.
Looking for information on funds for products we no longer sell? Take a look at our fund information.
If your product isn't listed below or you don't know which provider it was opened with, you can search by product name here.
Which provider did you open your product with?
Which Family Investments product do you have?
Child Trust Fund
Log in or Register for your online account
Junior ISA
Log in or Register for an online account
Which Family Assurance product do you have?
Pension
You can find more information on your pension options, examples of how those options have been used by others and the things you should be thinking about on our pension page.
You can also find details on our Governance advisory arrangements and the resultant performance reports.
If you are looking for specific information on your pension policy, please call us on the number below.
Which Holborn and Metropolitan Counties Society (HMCS) product do you have?
Which Homeowners Friendly Society product do you have?
Which Engage Mutual product do you have?
Which Ecclesiastical Life product do you have?
Pensions
You can find more information on your pension options, examples of how those options have been used by others and the things you should be thinking about on our pension page.
You can also find details on our Governance advisory arrangements and the resultant performance reports.
If you are looking for specific information on your pension policy, please call us on the number below.
Which Fleet Friendly Society product do you have?
Which Pendle Assurance product do you have?
Which UK Civil Service Benefit Society product do you have?
Which GAN product do you have?
PEP
Please call:
Changes to Gan ISA
From April 2022, the ISA manager for the Gan ISA will change resulting in changes to the overall Terms and Conditions of the product
Which Share Center product do you have?
Child Trust Fund
If you are the registered contact for the child trust fund you will be able to access the account online. We provide all your statements to you online and send you an email to let you know when they are available. You’ll find all the information you need on becoming the registered contact and how-to setup your online account in your welcome letter.
As part of the transfer process you need to ensure you have reviewed the below important information documents:
- Terms & Conditions Document
- Key Features Document
- Key Information Document
- Addendum to Terms & Conditions – maturity
- Fund Factsheet
Log in or Register for your online account
Lifetime ISA
Your Share Centre lifetime ISA is now with OneFamily. Log in or register to manage your account.
Which OneFamily product do you have?
Junior Bond
Junior Bonds are no longer available to new customers
Please call us on 0344 8 920 920 to manage an existing policy.
Family Bond
Family Bonds are no longer available to new customers
Please call us on 0344 8 920 920 to manage an existing policy.
Equity release
OneFamily Advice - our equity release advice service - is closed to new business.
If you have an existing enquiry with OneFamily Advice, you can call us on 0344 8 920 920
Not sure who you opened your product with?
Important information
- You can find fund price information here
- Post Office Insurance Society contracts are now administered by Forresters Life
- Homeowners and Engage Mutual's Health plan products are now administered by The Exeter
Changes to Ex Gan ISA
In April 2022, the ISA manager for the Gan ISA changed meaning changes were made to the product terms and conditions.