OneFamily-managed products no longer for sale

We're really sorry to hear about your loss and hope you're doing ok.

If you’re the policy holder’s next of kin or their representative, you can complete a Bereavement Notification Form online.

Alternatively, you can call us on 0344 8 920 920.

Our call centre is open Monday to Friday 9am – 7pm, and on Saturdays 9am – 1pm. Calls may be recorded and monitored for training purposes.

If your product is with OneFamily, give us a call us on 0344 8 920 920* to make sure we have the correct contact details for you and to manage your product over the phone.

We will need to go through a security check with you.

You can also email us at [email protected], but please be aware we won't be able to discuss personal or financial details over email. This is to keep your account safe.

Or, you can write to us at:

OneFamily
16-17 West Street
Brighton
BN1 2RL

We also offer additional support for customers who have difficulty managing their products themselves, find out more in our Supporting You section.

*Our call centre is open Monday to Friday 9am – 7pm, and on Saturdays 9am – 1pm. Calls may be recorded and monitored for training purposes.

Depending on the type of product you have with us, moving overseas might have impacted some of the terms of your product.

You may be able to find the answer by searching for your product in the tables below, or you can call us to find out.

Our overseas number is 0044 1273 062512, or if you’re in the UK, you can call us on 0344 8 920 920.

Our call centre is open Monday to Friday 9am – 7pm, and on Saturdays 9am – 1pm, UK time. Calls may be recorded and monitored for training purposes.