Confirming your identity - proving your address
To keep your account secure we sometimes ask for proof of your identity. If you’ve been asked to send us some documents, here’s what you need to do.
What do we need from you?
Before we can send you your money, we need to see something that confirms your address.
We recommend not sending original documents because we can't guarantee their safety while they're on their way to us. But, we're happy to accept photocopies.
Make sure you read the instructions below carefully to avoid delays in getting your money!
Documents we can accept
So that we can confirm your identity, we need to see one document from list A or two documents from list B.
Note: all documents need to show your name and current address
Note: any bills or letters must be dated in the last 6 months
| List A | |
|---|---|
| Bank/Saving account statement | HMRC Letter |
| Provisional Driving Licence | Full Driving Licence |
| Utility Bill | DWP Letter |
| Mobile phone bill | Motor insurance |
| List B | |
| Confirmation from work, school, university on headed paper confirming name address and details of employment / student / residential status | Jobcentre plus letter |
| Hospital /doctor letter | Tenancy agreement |
| UCAS letter |
Documents not in English?
We're happy to accept documents that aren't in English, but we will need to see a translation. And, photocopies of translations must be certified by the translator.
What’s our address?
Once you've got your documents, find an envelope and a stamp and send it to us at:
CTF Maturity Team
OneFamily
16-17 West Street
Brighton
BN1 2RL
What happens next?
We'll let you know as soon as we've received all the documents we need and have updated our records. We'll keep any photocopies that we receive unless you ask us to return them.
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