Skip to main content
Search
Generic filters
Exact matches only
Search in title
Search in content
Search in excerpt
Products
Investments
Lifetime ISA
Get up to £1,000 a year added to your first-home fund
Junior ISA
Open a long-term savings account for a child’s future
Stocks and shares ISA
Invest the easy way with our three ready-made funds
Protection
Over 50s Life Cover
Get peace of mind and protect your family’s future
Life Insurance
Provide financial peace of mind for your family, just in case
Other
Maturity
Legacy products
Child trust funds
About
About OneFamily
Charity partnerships
Inspiring Better Futures
Money guides
Help and support
All help
Supporting you
Top up account
Search
Generic filters
Exact matches only
Search in title
Search in content
Search in excerpt
Log in
Top up account
Open mobile menu
Home
Help & support
Payments
Payments
Regular payments
Why do I have a Direct Debit with ‘Family Assurance Friendly Society Ltd’?
What is the Direct Debit guarantee?
How do I set up a regular payment?
How do I cancel a regular payment?
How do I change a regular payment?
How do I change the direct debit I use to pay into a child’s account?
One-off payments
Pay in
How do I make a one-off payment?
Other payment options
Other payment methods
Can I make a payment over the phone?
Can I pay in using online banking?
Can I pay cash into my account?
Can I deposit a cheque by post?
Can I use Kidstart to make a payment?
Paying into someone else's account
How can I pay into someone else’s account?
How do I invite someone to pay into my account?
Can someone else pay into my account?
Other questions
When do I stop getting the lifetime ISA bonus?
When is the lifetime ISA bonus paid?
Will my lifetime ISA bonus be paid before I buy a house?
I’m having trouble entering my bank account details
Bank accounts explained