Skip to main content
Generic filters
Exact matches only
Search in title
Search in content
Search in excerpt
OneFamily logo OneFamily logo
  • Products
    • Investments
      • Lifetime ISAGet up to £1,000 a year added to your first-home fund
      • Junior ISAOpen a long-term savings account for a child’s future
      • Stocks and shares ISAInvest the easy way with our two ready-made funds
    • Protection
      • Over 50s Life CoverGet peace of mind and protect your family’s future
      • Life InsuranceProvide financial peace of mind for your family, just in case
    • Other
      • Maturity
      • Legacy products
  • Child trust funds
  • About
    • About OneFamily
    • Charity partnerships
    • Inspiring Better Futures
  • Money guides
  • Help and support
    • All help
    • Supporting you
Top up account
Generic filters
Exact matches only
Search in title
Search in content
Search in excerpt
Log in Top up account Open mobile menu

Also in this section

  • Changes to some OneFamily Child Trust Funds (CTFs)
  • Former Engage Mutual customer with a Personal Pension Plan
  • How can I find out how my product is performing?
  • How can I find out the value of my account?
  • How do I change which fund I’m invested in?
  • ISA and Lifetime ISA fund and legal entity changes
  • Recent changes to OneFamily’s long-standing (legacy) ISAs
  • Upcoming changes to OneFamily’s long-standing (legacy) ISAs
  • What changes have there been to the former Engage and UKCSBS with profit contacts?
  • Where can I find information about With Profits fund?
  • Where can I find my product documents?
Home Help & support Product Information I have a question about my statement

I have a question about my statement

You can view your latest and past statements by logging into your online account and going to the ‘Documents’ section.

If something doesn’t look right, please send us a secure message from your online account.

Online accounts are currently available for Stocks and Shares ISAs, Lifetime ISAs, Junior ISAs and Child Trust Funds.

If you have a product that doesn’t have an online account, such as our off-sale products, you won’t yet be able to view your statements online. You’ll need to give us a call on 0344 8 920 920 or use the paper statements sent in the post.

Our call centre is open Monday to Friday from 9am to 5.30pm.

Copyright © OneFamily
  • Products
    • Lifetime ISA
    • Junior ISA
    • Stocks and Shares ISA
    • Over 50s Life Cover
    • Child Trust Fund
  • Customer Support
    • Help and Support
    • Daily fund prices
    • Contact us
    • Supporting you
    • Accessibility
    • Complaints
  • Popular links
    • Charity Partnerships
    • Advisers
    • Careers
    • Press releases
    • Partnerships
    • Money guides
  • Legal
    • Regulatory information
    • Terms of use
    • Company Information
    • Annual General Meeting (AGM)
    • Privacy Notice
    • Cookie policy
    • FSCS information
    • Modern Slavery Statement