Recent changes to OneFamily’s long-standing (legacy) ISAs

We've made some changes to the funds some of our older ISAs invest in. At the same time, we've changed which legal entity (part of the OneFamily group) acts as ISA manager.

This change happened on 4 November 2025.

We believe this is a positive move. You can now manage your ISA online and pay money in. As the new funds are 'life funds', you also now get a death benefit.

But we understand change can be unsettling, especially when it comes to your savings. So, this guide aims to explain exactly what’s changed and how it affects you.

What’s changed?

There are six main changes. Not all of these changes affected everyone so please read the below carefully to understand which are applicable to you.

The fund you invest in has changed

Your ISA is now invested in a new ‘life’ fund.

You've been moved from your existing fund to the most appropriate new fund, which has a similar or lower level of risk, and similar anticipated investment returns. You can find out which fund you now invest in using the table below or by logging into your online account (you will need to create an account if this is your first time logging in).

If you're not sure which fund you previously invested in, please refer to the letter we recently sent or contact us.

Current fund	New fund	New fund invests in	Change to risk profile
Capital Builder FAAT (FTSE 350) FCET (FTSE4Good - 50)	OneFamily Global Select 100% Shares	Company shares (100%): State Street Climate Transition World Equity Beta Fund	Slightly lower
Sovereign (61% Global Equities) FIBI B/C/D/E (70% Global Equity)	OneFamily Global Select 65% Shares	Company shares (65%): State Street Climate Transition World Equity Beta Fund Corporate Bonds (35%): State Street Climate Transition USD Corporate Bond Beta Fund State Street Climate Transition EU Corporate Bond Beta Fund	Similar

The legal entity of your ISA has changed

The “legal entity” is the company within the OneFamily group that manages your ISA.

Your ISA was previously managed by “Family Equity Plan Limited”. It is now managed by “Family Assurance Friendly Society Limited”.

OneFamily is a trading name for both these entities so you’re still a OneFamily customer and nothing has changed with how your product is managed. The team, and our contact details, are the same.

While this change doesn’t affect you, we do have a duty to let you know.

You can now pay into your ISA (if you couldn't already)

Your Annual Management Charge (AMC) has changed

Your Direct Debit might look different on your bank statement (if you have one set up)

If you have an active Direct Debit, you might have noticed a change on your bank statement. If you don't have a Direct Debit, this won't affect you.

Your OneFamily Direct Debit will now go to to Family Assurance Friendly Society Limited, instead of Family Equity Plan Limited.

That’s because of the change in legal entity.

This change could have triggered your bank to send you a notification that you have a new Direct Debit set up. If this happened, just check that the details match the above and that the amount is what you expect.

We've added a death benefit

The new funds are ‘life funds’, which means if you die while your ISA is open with money in it, we’ll pay out everything that’s in your account plus an extra 1% of the account value.

That means whoever inherits your money will get the money in your account, plus a little extra.

Some of our customers already had this benefit. For these customers, this is unchanged.

The death benefit isn’t a replacement for life insurance. If you're thinking about inheritance planning, please bear in mind that this additional benefit can't be placed in trust or used to secure a loan. If you need additional life insurance, have a look at the products offered by Beagle Street (a member of the OneFamily Group).

How do these changes affect me?

You can now pay into your ISA (if you couldn't already) and manage it online. You can set up an online account where you'll be able to make payments in.
Your Direct Debit is now collected under a different company name. If you have one set up, your Direct Debit might look slightly different on your bank statement. If it’s being collected by Family Assurance Friendly Society Limited and is the amount you expect, there’s nothing you need to do.
You’re entitled to a death benefit. If you die while you have a OneFamily ISA open, we’ll pay out 101% of the account’s value. So, if you have £5,000 in your ISA, we’ll pay out £5,050 if you die, after speaking to your family and collecting the necessary paperwork. Again, there’s nothing you need to do and you’re automatically entitled to this.
Your Annual Management Charge (AMC) has changed. As this is different for everyone, please refer to the letter we sent for the exact AMC and how this is changing.

What’s not changed?

You’re still covered by Financial Services Compensation Scheme (FSCS). You're covered under FSCS’s definition of insurance. You can find out more on the FSCS website.
Your Direct Debit guarantee. This is a protection scheme offered by all banks and building societies in the UK. If we make a mistake with your Direct Debit, we will rectify this and refund you immediately. You can read the Direct Debit guarantee here.

Terms and conditions

The terms and conditions (T&Cs) of your account changed on 4 November 2025. You can download these T&Cs using the link below.

ISA terms and conditions

What options do I have?

If you’re happy with these changes, you don’t need to do anything.

However, if you’d like to leave OneFamily as a result of these changes, we’re sorry to see you go but respect your decision.

We don’t charge you to transfer to another provider and this won’t affect your ISA allowance, as long as you transfer without withdrawing. To start a transfer out, please visit the website of the provider you’d like to move to.

You can also close your account and withdraw your money, but if you then reinvest your money into another ISA this will come out of your ISA allowance.

Any questions?

If there’s anything you don’t understand or if you have any questions at all, please just give us a call on 0344 8 920 920 or log into your account to send us a secure message.