Supporting our members
We’re owned by our members, and we’re committed to providing them with the support they need to grow their financial wellbeing.
How? By helping them protect what matters most, campaigning for improvements to financial products, providing excellent customer service and much more.
We're rated 'Excellent' on Trustpilot
How we've been supporting our members lately
Doing the right thing
We’re campaigning for the voiceless and most vulnerable, bringing about change that makes a difference to real lives.
Improving customer experience
Creating a positive experience for our customers is a core part of our mutual ethos and Inspiring Better Futures vision.
Growing our protection business
Welcoming Beagle Street into the OneFamily Group has opened more opportunities to help our customers to grow their financial resilience.
Supporting access to education
OneFamily customers can apply for a Young Person’s Education Grant for a young person aged 11-19, to help with education costs.
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