Due to essential maintenance, it won't be possible to log into your account on Sunday morning (14 April). We're sorry for any inconvenience and will complete the work as quickly as possible.

OneFamily

Your online account

If you have a Child Trust Fund, Junior ISA, Lifetime ISA or Stocks & Shares ISA, we’ll text you a security code, so make sure you have your mobile phone to hand. Having problems logging in?

or

 

Register for an online account

Register for an online account if you already have a product with us

Setting up your online account

If you’ve already got a OneFamily product, setting up your online account should only take a few minutes. You’ll need an email address and a mobile phone.

Our online account is currently available to Junior ISA, Child Trust Fund, Stocks & Shares ISA and Lifetime ISA customers. We’ll be expanding this to our other products soon.

If you’ve got an Adult Savings & Investment product or Over 50s Life Cover policy, you can continue to use your existing online servicing account.

Log into my servicing account Set up a servicing account

Help with logging in

Still need help?

We’ll be making more products available for our online account soon, so we’ll let you know when this becomes available for your product

It's easy to see how your money is performing in your online account

Let’s get your online account set up

Before we set your online account up, please let us know if you’re the Parent/Guardian of a child with a Child Trust Fund, or if you’re a teenager and want to take control of your Child Trust Fund

I'm a parent/guardian

I'm a teenager

Let’s get your online account set up

Before we set your online account up, please let us know if you’re the Parent/Guardian of a child with a Junior ISA, or if you’re a teenager and want to take control of your Junior ISA

I'm a parent/guardian

I'm a teenager

Helpful links

Help and support

Having problems with your account or need to find something out? Our help and support is here when you need it.

Contact us

We make it as easy as possible for you to get in touch with our friendly Customer Service team, including by email, secure message or over the phone.

Frequently asked questions

Our FAQs cover everything you need to know about our products, your account and your investment options.