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Log into your online account

Log in here if you have a:

  • Child Trust Fund
  • Junior ISA
  • Lifetime ISA
  • Stocks and Shares ISA

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Having problems logging in?

We'll text you a security code, so make sure you have your mobile phone to hand.

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Still need help?

We’ll be making more products available for our online account soon, so we’ll let you know when this becomes available for your product

Register for an online account

Setting up your online account

If you’ve already got a OneFamily product, setting up your online account should only take a few minutes. You’ll need an email address and a mobile phone.

Our online account is currently available to Junior ISA, Child Trust Fund, Stocks & Shares ISA, Lifetime ISA and Over 50s Life Cover customers. We’ll be expanding this to our other products soon.

If you’ve got an Adult Savings & Investment product, you can continue to use your existing online servicing account.

Log into my servicing account

Set up a servicing account

If you've already got a OneFamily product, setting up your online account should only take a few minutes.

You'll need an email address and a mobile phone.

If you've got an Over 50s Life Cover or Adult Savings & Investments product you can continue to use your existing online servicing account.

Log into your Over 50s Life Cover or Adult savings & Investments

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Let’s get your online account set up

Before we set your online account up, please let us know if you’re the Parent/Guardian of a child with a Child Trust Fund, or if you’re a teenager and want to take control of your Child Trust Fund

I'm a parent/guardian

I'm a teenager

Let’s get your online account set up

Before we set your online account up, please let us know if you’re the Parent/Guardian of a child with a Junior ISA, or if you’re a teenager and want to take control of your Junior ISA

I'm a parent/guardian

I'm a teenager

Help and support:

I'm having trouble using Yoti

Check your personal details are correct and up to date. The details that Yoti has in the app will need to match exactly what we hold for you.

What happens when I turn 18?

When you turn 18, your Child Trust Fund or Junior ISA will “mature”. Find out what this means for you.

I'm having trouble setting up a withdrawal account

Check that the details you're entering are correct, and that you're using a UK bank account in your name. Find out more.

Frequently asked questions

Our FAQs cover everything you need to know about our products, your account and your investment options.

View our Help and Support pages or contact us via email, secure message or over the phone.