Frequently asked questions

Common questions and answers about Community Awards

How often do Community Awards take place?

We aim to run two rounds of Community Awards per year where applicants can apply for a £5,000 or £25,000 Community Award. The online application form will only appear when nominations have opened.

How do the Community Awards work?

The Community awards run in phases:

  • Nomination/Application – customers can nominate a project for a Community Award
  • Voting – the general public can vote for their favourite project

Once the votes have been verified, each winning project will be contacted by the Foundation team and informed that they are a winner or if their project was not successful this time around.

Who is eligible to apply for a Community Award?

Only OneFamily customers can nominate a project for a Community Award. You must be over 18 years old and a resident of England, Wales, Scotland or Northern Ireland. All projects nominated must be wholly UK-based in order to be eligible.

Can I amend my application once I have submitted it?

You will not be able to amend specific project details once your project has been approved, however the Foundation team will be able to amend some details for you, such as project names, contact details and social media links.

How do I know if my application has been approved/declined?

You will be contacted by a member of the Foundation team via email, advising you on the status of your application. Please note, the decision made by the Foundation team is based on our Terms and Conditions.

I used to have a policy with OneFamily but it has now lapsed. Am I eligible to apply?

Unfortunately not, all applications for Personal Grants and Community Awards must hold a live policy with OneFamily throughout their application.

I am a customer but the other members of my nominated project are not, can I still apply?

Yes, the project needs to be submitted by a OneFamily customer. However, not all project members need to be customers as well.

Who decides the winners of the Community Awards?

All of the winners are decided by an online vote from OneFamily customers and non-customers. The projects with the highest number of votes will be awarded the money.

Who can vote for a community project?

Anyone over the age of 18 and who lives in the UK can vote for a project during the voting phase of Community Awards. Whether you hold a policy with OneFamily or not, you will need to register to the Foundation website first.

Can I vote for more than one project?

Yes, you can vote for as many projects as you like. However, only one vote can be cast per project. We regularly monitor votes so it is important all voters and supporters adhere to the terms and conditions throughout the Community Awards. If we find any suspicious voting the project may be disqualified. Please see our Terms and Conditions.

Can I vote without an internet connection or email address?

No, all voting takes place online via the project page. If you don’t have a computer or internet access at home, you may want to ask a friend or use public facilities. You will need an email address in order to register to the Foundation and vote for a project.

My project is going to benefit children under the age of 18, can they vote?

As stated in our Terms and Conditions, under 18s are not eligible to vote for projects. We would therefore encourage older family members to vote on their behalf.

When can I vote for a project?

Only when we have entered the Voting phase will you be able to vote for a project. You will need to register to the Foundation website in order to vote and must adhere to the Terms and Conditions.

I’ve nominated a project which has gone through to the voting round, how do I gain votes?

You will need to publicise your project within your local community and via social media. All votes need to be made via your project page on the Foundation website. It is important you provide plenty of information in your application in order to raise the profile of your project. Tips on how to do this effectively can be found on the Foundation website here.

What are the timings for Community Award applications and votes?

These dates change from year to year, more information can be found elsewhere on this website.

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