Community Awards FAQs


At OneFamily we’re passionate about supporting the local projects that mean the most to you. As long as you’re a OneFamily customer with an active policy you can nominate a project for a Community Award.

How often do Community Awards take place?

We aim to run at least one round of Community Awards each year.

When can I apply for a Community Award?

You can apply for a Community Award during the nomination phase of a live round of awards. The online application form will only be available during this time.

What are the timings for the next round of Community Awards?

The key dates for the 2017 Community Awards are:

Nominations Open Midday 21/06/2017
Nominations Close Midday 19/07/2017
Voting opens Midday 09/08/2017
Voting Closes Midday 06/09/2017
Winners Announced Midday 20/09/2017

In between phases nominations and votes will be verified by the Foundation Team.

How does the Community Award process work?

The Community Awards run in phases:

Nomination phase – customers can nominate a project for a Community Award, by completing the online application form, or submitting a postal application (available on request).

Voting phase – the general public can vote for their favourite project(s).

Once the votes have been verified, the projects with the highest number of votes in each category will be informed that they are a winner.

What are the categories?

The categories for the 2017 Community Awards are:

Active Living: Projects that encourage an active, healthy lifestyle, such as equipment for sports clubs or community gardening schemes.

Community Groups: Projects that benefit the community, but do not fit into the other categories, such as creating community spaces or social groups for the elderly.

Health, Disability & Social Care: Projects that provide valuable care for those who need it most, such as new equipment for therapy groups or creating accessible sensory spaces.

Lifelong Learning: Projects that focus on learning new skills, such as IT workshops, groups offering educational programmes or skills training programmes.

What funding amounts are available?

For the 2017 Community Awards, there are 3 funding amounts available: Up to £25K, up to £10K and up to £5K.

How many awards are there per category?

For the 2017 Community Awards, we aim to make 1x £25K, 3x £10K and 4x £5K awards available per category. This is subject to number of entries - please refer to our Terms and Conditions.

Nominating a project

Please refer to the Community Award pages on the website for further guidance including key dates, award categories and a toolkit to help with completing your application.

Who is eligible to apply for a Community Award?

Only OneFamily customers can nominate a project for a Community Award. Your OneFamily policy or product must remain active throughout the Community Awards process. You must be aged 18 or over and be a resident of England, Wales, Scotland or Northern Ireland.

I'm a customer but the other members of my nominated project are not, can I still apply?

Yes, the nomination will need to be submitted by a customer, however other members of the project do not need to be customers as well.

The project that I wish to nominate is based overseas, can I apply?

Unfortunately not; all nominated projects must be wholly UK-based.

How do I nominate a project?

Register on the OneFamily website and follow the online application process.

Do I have to nominate my project at the same time as I register?

No, you can register then log back in to nominate at any time throughout the nomination phase.

Are you only able to accept nominations online?

We are also happy to accept nominations in the post please contact us on 0800 37 30 10 or send us an email at [email protected] to request a paper application form to be sent out in the post to you.

Can I nominate more than one project in a Community Award round?

No, we are only able to accept one nomination per customer per round.

When does my project have to start and end by?

Projects must start within two months of being awarded the Community Award and all required funding must be claimed within 12 months of being awarded the Community Award.

What happens once I've submitted my nomination?

You will receive an email confirmation that your nomination has been submitted.

Your nomination will then be reviewed by the Customer Engagement team, who will review your application against our Terms and Conditions.

You will be contacted by email/telephone if any further information is required, and you will be informed as to whether your application has been approved to go on to the public voting stage, or has been declined.

Can I amend my nomination once I have submitted it?

You will not be able to amend specific project details once you have submitted your nomination, however we will be able to amend some details for you, such as project names, contact details, project image and social media links.

I've nominated a project which has gone through to the voting round, how do I gain votes?

You will need to publicise your project within your local community and via social media. All votes need to be made via your project page on the Foundation website. It is important that you provide plenty of information in your application in order to raise the profile of your project. Tips on how to do this effectively can be found on our Community Awards pages.

Voting for a project

After the nomination and review phases, there will be further guidance on the Community Awards homepage regarding voting.

Who is eligible to vote for a Community Award?

Anyone aged 18 or over who lives in the UK can vote for a project(s) during the voting phase of the Community Awards. You do not need to be a OneFamily customer but before you can vote, you will need to register on the Foundation website.

When can I vote?

You can vote for a Community Award project during the voting phase of a live round of awards. The voting button will only be available during this time.

Can I vote if I don't have an internet connection or email address?

Unfortunately that is not possible, as all voting takes place online via the project's page. If you don't have a computer or internet access at home, you may want to ask a friend or use public facilities.

You will need an email address in order to register on the website.

Can I vote for more than one project?

Yes, you can vote for as many projects as you like, however only one vote can be cast per project, i.e. you can't vote for the same project multiple times

We regularly monitor votes so it is important that all voters adhere to the Terms and Conditions throughout the process. If we find any suspicious voting activity then the project may be disqualified.

How will I find out who the winners are?

Once we have verified all votes, we will contact the winners to let them know the good news. We will then share this information on the website as soon as possible.

Can't find what you're looking for?

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*Our telephone lines are open 9am - 7pm, Monday to Friday and 9am - 1pm Saturday. Calls may be recorded, monitored and used for training and compliance purposes. Calls to 0800 numbers are normally free from UK landlines and mobile phones.

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