Making a life cover claim with OneFamily

It’s invariably a difficult time when you lose a loved one and have to claim the proceeds of any policies they held.

Our dedicated claims team provide a sympathetic experience that makes the process as easy as possible.

Making claims simple

We’re dedicated to making your life easier at a sensitive time.

We aim to send you a cheque within 48 hours of receiving the completed life cover claim form.

In all cases we require a completed claim form and a certified/original death certificate

We may also require a copy of the will and/or the sealed probate.

Our commitments:

  • to put the needs of your husband/wife/partner first
  • to provide you with a dedicated team from the start of the claim to the end
  • to make the claims process as easy as possible and to provide support throughout,
  • to aim to send payment within 48 hours of receiving all relevant documents and a fully completed claim form. If you're unsure or having trouble with this, give us a call and we'll be happy to talk this through with you.

Call us

Customer services: 0800 085 0700**

Overseas customer services: +44 1273 062 512*

Claims: 0800 028 1112**

*Open 9am – 7pm Monday to Friday and 9am to 1pm Saturday.

Quotes: [email protected]

Customer services: [email protected]

Keep it safe, keep it secure - to protect your information, please don't include any personal or policy details in your email.