Putting you first
The new restrictions have been a shock to our normality and, as a society, we are having to learn how to live and work again – to create our new normal.
Our dedicated team
OneFamily has a strong focus on customer service and I’m immensely proud of this – the team does a fantastic job every day. Prior to the current situation our aim was to get all calls through to a friendly voice, on average, within 30 seconds - so we were determined to keep as close to that as we could. However, with reported wait times at other organisations reaching over an hour – how on earth were we going to achieve this?
The answer lies in each and every member of the OneFamily team. I have been humbled by everyone’s optimism and positivity. Their gritty resolve to put you, the customer, first – no matter what it took to achieve it. They knew only too well how this situation was causing you worry and that you needed us to be there for you.
It’s not been easy, but over the course of the week our exceptional team has transformed the way we work so that we can keep our colleagues safe whilst also supporting you in your time of need.
Our dedicated team
OneFamily has a strong focus on customer service and I’m immensely proud of this – the team does a fantastic job every day. Prior to the current situation our aim was to get all calls through to a friendly voice, on average, within 30 seconds - so we were determined to keep as close to that as we could. However, with reported wait times at other organisations reaching over an hour – how on earth were we going to achieve this?
The answer lies in each and every member of the OneFamily team. I have been humbled by everyone’s optimism and positivity. Their gritty resolve to put you, the customer, first – no matter what it took to achieve it. They knew only too well how this situation was causing you worry and that you needed us to be there for you.
It’s not been easy, but over the course of the week our exceptional team has transformed the way we work so that we can keep our colleagues safe whilst also supporting you in your time of need.
Teddy is a strong supporter of diversity, inclusion and equality. A passionate believer in social mobility and financial inclusion; he is using his position as CEO of OneFamily to help the young, the disadvantaged and the marginalised to reach beyond their expectations. His view is that everyone in society should have the same opportunities to access financial products – regardless of their wealth.
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