Engage Mutual welcomed a crack team of TV investigators to its Harrogate office this week as part of its ongoing campaign to reunite customers with unclaimed funds held by the mutual organisation.
To date, Engage Mutual has successfully tracked and reunited customers or their beneficiaries with nearly £550,000, out of an approximate £6m held and awaiting claim. But it is a time consuming, investigative process, taking months in some cases.
A national issue, it is estimated that £15bn is lying unclaimed in financial institutions across the UK. Being a customer-owned business, Engage Mutual places significant emphasis on ensuring that best efforts are made to reunite customers or their beneficiaries with lost assets.
The ITV programme, which will highlight the scale of unclaimed assets and dormant accounts in the UK, visited Engage Mutual to discuss the work the mutual organisation undertakes in this area.
The ITV team, featuring academic and genealogist, Nick Barratt (of BBC’s Who Do You Think You Are?) will also trace one of Engage Mutual’s unclaimed funds cases for the programme, which will be aired in the New Year.
Karen Leece, Engage Mutual’s customer administration manager, who undertakes tracing work as part of her role, said:
“We think it’s incredibly important to help raise awareness of this as an issue, particularly in the current economic climate. As a mutual, owned by, and run for the benefit of our customers, it’s important that customers’ money is returned.
“We provide general advice on our website, engagemutual.com, alerting customers to situations where they may lose touch with funds, and also feature an online entitlement claim form for those who think they may have connection with funds held by Engage Mutual.”