Amanda, 64, used the Engage Mutual life cover claims service when her husband, Roy, passed away earlier this year. Coming to terms with the death of Roy was both shocking and traumatic for Amanda. She appreciated the support and understanding of a dedicated claims team.
“Having never experienced bereavement before, I felt very alone when sorting everything out. A spelling error on the death certificate, amongst other things, added to the stress and shock I was already going through.
“However, when it came to dealing with my husband’s over 50s life policy from Engage Mutual, I was grateful that this one aspect of the whole experience was spot on. The process was seamless and efficient – I could have cried with relief. The staff were courteous and friendly, yet had the human approach. It was calming and compassionate.
“In this day and age, there aren’t enough financial institutions taking this personal approach. For most other companies, their claims service takes a backseat. I feel safe in the knowledge that when my loved ones have to go through the same thing, they will be in very good hands.”
Amanda, 64, over 50s life cover customer for five years.