Making a life cover claim with OneFamily

It’s invariably a difficult time when you lose a loved one and have to claim the proceeds of any policies they held.

Our dedicated claims team provide a sympathetic experience that makes the process as easy as possible.

Our commitments:

  • to put the needs of your husband/wife/partner first
  • to provide you with a named point of contact from the start of the claim to the end
  • to make the claims process as easy as possible and to provide support throughout,
  • to pay within 24 hours of receiving all relevant documents and a fully completed claim form

Claims experience

Amanda's story

Amanda, 64, used the Engage Mutual life cover claims service when her husband, Roy, passed away earlier this year. Coming to terms with the death of Roy was both shocking and traumatic for Amanda. She appreciated the support and understanding of a dedicated claims team.

“Having never experienced bereavement before, I felt very alone when sorting everything out. A spelling error on the death certificate, amongst other things, added to the stress and shock I was already going through.

“However, when it came to dealing with my husband’s over 50s life policy from Engage Mutual, I was grateful that this one aspect of the whole experience was spot on. The process was seamless and efficient – I could have cried with relief. The staff were courteous and friendly, yet had the human approach. It was calming and compassionate.

“In this day and age, there aren’t enough financial institutions taking this personal approach. For most other companies, their claims service takes a backseat. I feel safe in the knowledge that when my loved ones have to go through the same thing, they will be in very good hands.”

Amanda, 64, over 50s life cover customer for five years.

As the number one life assurer for servicing customer claims (LAMRA Life and Savings Benchmarking survey 2013). Whether you need to make a claim or withdraw money from your policy, our dedicated claims team provides a professional, friendly experience, to help make the claim as easy as can be.

Making claims simple

We’re dedicated to making your life easier at a sensitive time.

We aim to send you a cheque within 24 hours of receiving the completed life cover claim form. Find out how to contact us ».