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Customer support

As a mutual with many years of experience in helping families and their finances, you can turn to us when life gets difficult.

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Those little extras that make all the difference - for free

If you’ve taken out an Over 50s product with us – we’ve got a little extra support for you that could make all the difference – for free.

You may need a bit of guidance or advice when organising a loved one’s funeral, emotional support to help deal with a serious illness, or some practical information if you or someone in your family needs specialist care.

An independent expert can often make a big difference at a time of need. This is why we give our customers access to a range of support services from trusted providers at no additional cost.

Care advice

Provided by Grace Consulting. For when you need simple, impartial advice on arranging care and support for yourself or a family member.

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Will writing service

Provided by Co-op Legal Services. When you need some initial guidance on the will writing process.

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Health support

Provided by RedArc. If you or your family ever need practical and professional health advice, information or emotional support.

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Legal advice

Provided by Co-op Legal Services. Giving you free initial advice on a wide range of legal issues.

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Bereavement advice

Provided by Co-op Legal Services. For when you need help understanding the practical issues following the death of a loved one.

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Making a life
cover claim

If you're withdrawing money or making a claim we'll try and make the process as simple and easy as possible.

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Returning lost
assets

A service that tracks down recipients, no matter their location, with money considered lost or forgotten about.

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FAQs


Queries about your account, policy, payments or personal details? These handy FAQs are here to help.


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Our service promise

We pride ourselves in giving great customer service, whether it be by phone, letter or online. We aim to give accurate, simple information that answers our customers’ needs as often as possible, as quickly as possible.

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