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OneFamily was established in April 2015 as a result of a merger between Family Investments and Engage Mutual. For the following FAQs please refer to the answer that relates to the provider you took out your product with (prior to April 2015). This will be either Family Investments or Engage Mutual.

How can I change a name or date of birth?

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Changing a name

If you're changing a name on an account, please write to us at:

FREEPOST OneFamily (Please note, this is the full address)

You can only change a child's name if you're the Registered Contact for their Child Trust Fund or Junior ISA, or you're the nominated parent or guardian for their Junior Bond, and your child is under 18. If you're child is 18 or over they need to inform us of the change.

If you're changing a child's name, please include:

  • your child's full new name
  • your child's old name

If you're changing your name, please include:

  • your full new name and new signature
  • your old name and old signature

You'll also need to include the account number(s), as well as certified copies of identification showing the change of name. We do need to see certified copies of identification when you send us details of the new name, or we won't be able to process your request.

Each document should:

  • show a clear link between the new and old name
  • be certified by a responsible adult, not related to you, who confirms the copy is authentic.

On the Change of Name Form you'll find more information about what identification we accept and how to certify it. There are two types of forms. Please check which one is right for you:

Download an adult's Change of Name form »

Download a child's Change of Name form »

Because we need to see certified documents to change the name, we can’t accept name change requests by phone, email or fax.

Changing a date of birth

If a date of birth is shown incorrectly on an account, please write to us at:

FREEPOST OneFamily (Please note, this is the full address)

So we can process your request straight away please make sure you include the account number and one of the following certified copies of documents showing the correct date:

  • Birth Certificate
  • Passport
  • Driving License
  • any other official document showing the correct date of birth.

The document you send us needs to be certified by someone you feel is responsible, over the age of 18, but not a family member. To do this, please copy the document and ask them to write the following on the front or the back of each page:

  • "I confirm that this is a true photocopy of the original document."
  • Their name
  • Their address and their telephone number
  • Their signature and the date

Please avoid sending original documents as we are unable to guarantee their safety in the post. All documents must be in English or accompanied by a translation. Photocopies of the translations must be certified by the translation company.

Please note: You can only change a child’s date of birth if they’re under 18 and you’re the Registered Contact on a Child Trust Fund or Junior ISA or the nominated parent or guardian on a Junior Bond. If the child is 18 or over they need to inform us of the change themselves.

Family Investments
Changing a name

If you're changing a name on an account, please write to us at:

FREEPOST OneFamily (Please note, this is the full address)

You can only change a child's name if you're the Registered Contact for their Child Trust Fund or Junior ISA, or you're the nominated parent or guardian for their Junior Bond, and your child is under 18. If you're child is 18 or over they need to inform us of the change.

If you're changing a child's name, please include:

  • your child's full new name
  • your child's old name

If you're changing your name, please include:

  • your full new name and new signature
  • your old name and old signature

You'll also need to include the account number(s), as well as certified copies of identification showing the change of name. We do need to see certified copies of identification when you send us details of the new name, or we won't be able to process your request.

Each document should:

  • show a clear link between the new and old name
  • be certified by a responsible adult, not related to you, who confirms the copy is authentic.

On the Change of Name Form you'll find more information about what identification we accept and how to certify it. There are two types of forms. Please check which one is right for you:

Download an adult's Change of Name form »

Download a child's Change of Name form »

Because we need to see certified documents to change the name, we can’t accept name change requests by phone, email or fax.

Changing a date of birth

If a date of birth is shown incorrectly on an account, please write to us at:

FREEPOST OneFamily (Please note, this is the full address)

So we can process your request straight away please make sure you include the account number and one of the following certified copies of documents showing the correct date:

  • Birth Certificate
  • Passport
  • Driving License
  • any other official document showing the correct date of birth.

The document you send us needs to be certified by someone you feel is responsible, over the age of 18, but not a family member. To do this, please copy the document and ask them to write the following on the front or the back of each page:

  • "I confirm that this is a true photocopy of the original document."
  • Their name
  • Their address and their telephone number
  • Their signature and the date

Please avoid sending original documents as we are unable to guarantee their safety in the post. All documents must be in English or accompanied by a translation. Photocopies of the translations must be certified by the translation company.

Please note: You can only change a child’s date of birth if they’re under 18 and you’re the Registered Contact on a Child Trust Fund or Junior ISA or the nominated parent or guardian on a Junior Bond. If the child is 18 or over they need to inform us of the change themselves.

Engage Mutual
Changing a name

If you're changing a name on an account, please write to us at:

FREEPOST OneFamily (Please note, this is the full address)

Please make sure you include:

  • your full new name and new signature
  • your old name and old signature
  • the child's account number
  • certified copies of documents showing your change of name.

We do need to see certified copies of documents when you send us details of your new name, or we won't be able to process your request. Each document should:

  • show a clear link between your new and old name
  • be certified by a responsible adult, not related to you, who confirms it's authentic.

On the Change of Name Form you'll find more information about what identification we accept and how to certify it. Download a Change of Name form »

Because we need to see certified documents to change your name, we can't accept name change requests by phone, email or fax.

Please note: You can only change a child's name if you're the Registered Contact for their Child Trust Fund or Junior ISA

Changing a date of birth

If a date of birth is shown incorrectly on an account, please write to us at:

FREEPOST OneFamily (Please note, this is the full address)

Please make sure you include:

  • the account number
  • one of the following certified copies of documents showing the correct date:
  • Birth Certificate
  • Passport
  • Driving License
  • any other official documentation reflecting your date of birth.

Please note: You can only change a child's date of birth if you're the Registered Contact for their Child Trust Fund or Junior ISA