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OneFamily was established in April 2015 as a result of a merger between Family Investments and Engage Mutual. For the following FAQs please refer to the answer that relates to the provider you took out your product with (prior to April 2015). This will be either Family Investments or Engage Mutual.

How can I change my address?

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Junior ISA and Child Trust Funds

You can change your address online using Online Account Management (OAM).

Here's where to register for Online Account Management »

And here's where to log in »

Please note, if you use Online Account Management to change your address, we'll also change it for all the children for whom you're the Registered Contact.

If you prefer, you can call us on 0344 8 920 920.

Or you can write to us at:

FREEPOST OneFamily (Please note, this is the full address)

If you write to us, you'll need to confirm your new address in a signed letter. Please let us know if your child is moving with you.

We're sorry, but we can't accept address change requests by email or fax. If anyone other than you or your child is moving, they'll need to tell us separately.

Calls may be monitored and recorded for training purposes. Calls to 0344 numbers are charged at local rate and will normally be part of any inclusive minutes provided with phone packages, even when calling from a mobile. The actual cost will depend on your provider's tariff. For more information please contact your provider

Junior Bond and Family Bond

To tell us you’ve changed your address, you can call us on 0344 8 920 920

Or you can write to us at:

FREEPOST OneFamily (Please note, this is the full address)

If you write to us, you'll need to confirm your new address in a signed letter.

We can also change the address for any child under 18, if you’re the nominated parent or guardian for their Junior Bond.

We’re sorry, but we can’t accept address change requests by email or fax. If anyone over 18 is moving with you, they’ll need to tell us separately.

Calls may be monitored and recorded for training purposes. Calls to 0344 numbers are charged at local rate and will normally be part of any inclusive minutes provided with phone packages, even when calling from a mobile. The actual cost will depend on your provider's tariff. For more information please contact your provider

Ethical Equity ISA

To tell us you’ve changed your address, you can call us on 0344 8 920 920

Or you can write to us at:

FREEPOST OneFamily (Please note, this is the full address)

If you write to us, you'll need to confirm your new address in a signed letter. We’re sorry, but we can’t accept address change requests by email or fax.

Calls may be monitored and recorded for training purposes. Calls to 0344 numbers are charged at local rate and will normally be part of any inclusive minutes provided with phone packages, even when calling from a mobile. The actual cost will depend on your provider's tariff. For more information please contact your provider

Family Investments
Junior ISA and Child Trust Fund

You can change your address online using Online Account Management (OAM).

Here's where to register for Online Account Management »

And here's where to log in »

Please note, if you use Online Account Management to change your address, we'll also change it for all the children for whom you're the Registered Contact.

If you prefer, you can call us on 0344 8 920 920.

Or you can write to us at:

FREEPOST OneFamily (Please note, this is the full address)

If you write to us, you'll need to confirm your new address in a signed letter. Please let us know if your child is moving with you.

We're sorry, but we can't accept address change requests by email or fax. If anyone other than you or your child is moving, they'll need to tell us separately.

Calls may be monitored and recorded for training purposes. Calls to 0344 numbers are charged at local rate and will normally be part of any inclusive minutes provided with phone packages, even when calling from a mobile. The actual cost will depend on your provider's tariff. For more information please contact your provider

Junior Bond and Family Bond

To tell us you’ve changed your address, you can call us on 0344 8 920 920

Or you can write to us at:

FREEPOST OneFamily (Please note, this is the full address)

If you write to us, you'll need to confirm your new address in a signed letter.

We can also change the address for any child under 18, if you’re the nominated parent or guardian for their Junior Bond.

We’re sorry, but we can’t accept address change requests by email or fax. If anyone over 18 is moving with you, they’ll need to tell us separately.

Calls may be monitored and recorded for training purposes. Calls to 0344 numbers are charged at local rate and will normally be part of any inclusive minutes provided with phone packages, even when calling from a mobile. The actual cost will depend on your provider's tariff. For more information please contact your provider

Ethical Equity ISA

To tell us you’ve changed your address, you can call us on 0344 8 920 920

Or you can write to us at:

FREEPOST OneFamily (Please note, this is the full address)

If you write to us, you'll need to confirm your new address in a signed letter. We’re sorry, but we can’t accept address change requests by email or fax.

Calls may be monitored and recorded for training purposes. Calls to 0344 numbers are charged at local rate and will normally be part of any inclusive minutes provided with phone packages, even when calling from a mobile. The actual cost will depend on your provider's tariff. For more information please contact your provider

Engage Mutual
Child Trust Fund

You can change your address online. Once you’ve registered, you can login to our online service and change your address.

Here's where to register »

And here's where to log in »

You can also call us free on 0800 169 4321

Or you can write to us at:

FREEPOST OneFamily (Please note, this is the full address)

You'll need to confirm your new address in a signed letter. Please let us know if your child is moving with you.

We're sorry, but we can't accept address change requests by email or fax. If anyone other than you or your child is moving, they'll need to tell us separately.

We’ll be here from 9am to 7pm Monday to Friday and 9am to 1pm on a Saturday. We might record your call to help improve our training and for security purposes. We hope you don’t mind. Calls are free from UK landlines and mobile networks.

Over 50s life cover

You can change your address online. Once you’ve registered, you can login to our online service and change your address

Here's where to register »

And here's where to log in »

You can also call us free on 0800 169 4321

Or you can write to us at:

FREEPOST OneFamily (Please note, this is the full address)

You'll need to confirm your new address in a signed letter.

We’re sorry, but we can’t accept address change requests by email or fax.

We’ll be here from 9am to 7pm Monday to Friday and 9am to 1pm on a Saturday. We might record your call to help improve our training and for security purposes. We hope you don’t mind. Calls are free from UK landlines and mobile networks.

Health Cash Plan

All of our individual and corporate health policies have been transferred to fellow mutual and health care specialist The Exeter. You can contact them on 0300 123 3256. Lines open from Monday 2nd November 2015.

Savings and Investments

You can change your address online. Once you’ve registered, you can login to our online service and change your address

Here's where to register »

And here's where to log in »

You can also call us free on 0800 169 4321

Or you can write to us at:

FREEPOST OneFamily (Please note, this is the full address)

You'll need to confirm your new address in a signed letter.

We’ll be here from 9am to 7pm Monday to Friday and 9am to 1pm on a Saturday. We might record your call to help improve our training and for security purposes. We hope you don’t mind. Calls are free from UK landlines and mobile networks.