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OneFamily was established in April 2015 as a result of a merger between Family Investments and Engage Mutual. For the following FAQs please refer to the answer that relates to the provider you took out your product with (prior to April 2015). This will be either Family Investments or Engage Mutual.

How can I set up a Direct Debit?

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Junior ISA, Global Investment Child Trust Fund and Ethical Child Trust Fund.

If you're the Registered Contact (RC), you can set up a regular direct debit for £10 or more using Online Account Management.

Here's where to register for Online Account Management »

And here's where to log in »

If you've yet to register for Online Account Management, or someone other than the RC, you can still set up a direct debit online by clicking the link below. You'll need to enter the child's account number and their date of birth.

Set up a direct debit for a Junior ISA »

Set up a direct debit for a Child Trust Fund »

If you prefer, you can set up a direct debit by phone. Please call 0344 8 920 920.

Or you can fill in a Direct Debit Mandate and post it to us. To download the Direct Debit Mandate form, just click the link below.

Download a Direct Debit Mandate »

There are a couple of things you should bear in mind. First, only the child can take the money out, and only once they're 18. Second, as the account invests in shares, it could have good potential to grow. But it's worth remembering that its value can fall as well as rise. This is normal for this kind of investment, but it does mean the child could get back less than you've paid in.

Calls may be monitored and recorded for training purposes. Calls to 0344 numbers are charged at local rate and will normally be part of any inclusive minutes provided with phone packages, even when calling from a mobile. The actual cost will depend on your provider's tariff. For more information please contact your provider.

Ethical Equity ISA

You can set up a direct debit by sending us a completed Direct Debit Mandate. To download the Direct Debit Mandate form, just click the link below.

Download a Direct Debit Mandate »

Please note, the minimum monthly payment is £50.

There are a couple of things you should bear in mind. As the account invests in shares, it could have good potential to grow. But it's worth remembering that its value can fall as well as rise. This is normal for this kind of investment, but it does mean you could get back less than you've paid in.

UK Investments Child Trust Fund

You can set up or change a direct debit online by using our secure online payment options. Just click on the link below:

Set up a Direct Debit online »

You can also call us free on 0800 028 6241, or write to us - just download and complete the CTF Gift Form, and post it to:

FREEPOST OneFamily (Please note, this is the full address)

Download a form »

There are a couple of things you should bear in mind. First, any money paid in is a gift to the child, only the child can take the money out, and only once they're 18. Second, as the account invests in shares, it could have good potential to grow. But it's worth remembering that its value can fall as well as rise. This is normal for this kind of investment, but it does mean the child could get back less than you've paid in.  

We’ll be here from 9am to 7pm Monday to Friday and 9am to 1pm on a Saturday. We might record your call to help improve our training and for security purposes. We hope you don’t mind. Calls are free from UK landlines and mobile networks.

Family Investments
Junior ISA and Child Trust Funds

If you're the Registered Contact (RC), you can set up a regular direct debit for £10 or more using Online Account Management

Here's where to register for Online Account Management »

And here's where to log in »

If you've yet to register for Online Account Management, or someone other than the RC, you can still set up a direct debit online by clicking the link below. You'll need to enter the child's account number and their date of birth

Set up a direct debit for a Junior ISA »

Set up a direct debit for a Child Trust Fund »

If you prefer, you can set up a direct debit by phone. Please call 0344 8 920 920

Or you can fill in a Direct Debit Mandate and post it to us. To download the Direct Debit Mandate form, just click the link below.

Download a Direct Debit Mandate »

There are a couple of things you should bear in mind. First, only the child can take the money out, and only once they're 18. Second, as the account invests in shares, it could have good potential to grow. But it's worth remembering that its value can fall as well as rise. This is normal for this kind of investment, but it does mean the child could get back less than you've paid in.

Calls may be monitored and recorded for training purposes. Calls to 0344 numbers are charged at local rate and will normally be part of any inclusive minutes provided with phone packages, even when calling from a mobile. The actual cost will depend on your provider's tariff. For more information please contact your provider

Ethical Equity ISA

You can set up a direct debit by sending us a completed Direct Debit Mandate. To download the Direct Debit Mandate form, just click the link below.

Download a Direct Debit Mandate »

Please note, the minimum monthly payment is £50.

There are a couple of things you should bear in mind. As the account invests in shares, it could have good potential to grow. But it's worth remembering that its value can fall as well as rise. This is normal for this kind of investment, but it does mean you could get back less than you've paid in.

Engage Mutual
Child Trust Fund

You can set up or change a direct debit online by using our secure online payment options. Just click on the link below:

Set up a Direct Debit online »

You can also call us free on 0800 028 6241, or write to us - just download and complete the CTF Gift Form, and post it to:

FREEPOST OneFamily (Please note, this is the full address)

Download a form »

There are a couple of things you should bear in mind. First, any money paid in is a gift to the child, only the child can take the money out, and only once they're 18.  Second, as the account invests in shares, it could have good potential to grow. But it's worth remembering that its value can fall as well as rise. This is normal for this kind of investment, but it does mean the child could get back less than you've paid in.

We’ll be here from 9am to 7pm Monday to Friday and 9am to 1pm on a Saturday. We might record your call to help improve our training and for security purposes. We hope you don’t mind. Calls are free from UK landlines and mobile networks.