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OneFamily was established in April 2015 as a result of a merger between Family Investments and Engage Mutual. For the following FAQs please refer to the answer that relates to the provider you took out your product with (prior to April 2015). This will be either Family Investments or Engage Mutual.

Can I Pay By Debit Card?

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Junior ISA, Global Investment Child Trust Fund and Ethical Child Trust Fund

You can make a one-off payment with your debit card online.

Click here to make a payment into an account »

UK Investments Child Trust Fund

You can make a one-off payment by debit card using our online secure payment option:

Click here to make a payment into an account »

Or you can call us free on 0800 028 6241.

We’ll be here from 9am to 7pm Monday to Friday and 9am to 1pm on a Saturday. We might record your call to help improve our training and for security purposes. We hope you don’t mind. Calls are free from UK landlines and mobile networks.

Junior Bond, Family Bond, Ethical Equity ISA, Over 50s Life Insurance

You cannot currently make a debit card payment into these products.

Family Investments
Junior ISA and Child Trust Funds

You can make a one-off payment with your debit card online.

Click here to make a payment into an account »

Junior Bond, Family Bond and Ethical Equity ISA

You cannot currently make a debit card payment into these products.

Engage Mutual
Child Trust Fund

You can make a one-off payment by debit card using our online secure payment option:

Click here to make a payment into an account »

Or you can call us free on 0800 028 6241.

We’ll be here from 9am to 7pm Monday to Friday and 9am to 1pm on a Saturday. We might record your call to help improve our training and for security purposes. We hope you don’t mind. Calls are free from UK landlines and mobile networks.

Over 50s life insurance, Term life insurance, Regular premium savings plan, Single premium bonds

You cannot currently make a debit card payment into these products.