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OneFamily was established in April 2015 as a result of a merger between Family Investments and Engage Mutual. For the following FAQs please refer to the answer that relates to the provider you took out your product with (prior to April 2015). This will be either Family Investments or Engage Mutual.

Why can't I log in to manage an account online?

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Junior ISA, Global Investment Child Trust Fund and Ethical Child Trust Fund

Please make sure you're entering the right details. Here are some tips to use if you're having difficulty:

  • Make sure you're using the right username and password. You set these up when you registered for OAM. They're not necessarily the same as your email address and account number.
  • Make sure you enter your account number correctly. It should start with a letter, followed by eight numbers, then finish with a letter.
  • Make sure you enter the correct personal details. We check the information you enter against the information you gave us when you set up the account. If you've moved home or changed your name recently and forgotten to tell us, we probably still have your old details.

To receive a reminder of your user name or reset your password, please use the links on the log-in page:

Click here to go to the Online Account Management login page »

Over 50s life insurance

If you've forgotten your username or password you can request reminders on the login page. You'll need to enter your surname, date of birth and policy/bond number.

If your account has been locked, you can find out more by clicking the 'account locked' link on the login page.

Click here to go to the customer self service login page »

Junior Bond, Family Bond, UK Investments Child Trust Fund and Ethical Equity ISA

These products are not currently available to manage online.

Family Investments
Junior ISA and Child Trust Funds

Please make sure you're entering the right details. Here are some tips to use if you're having difficulty:

  • Make sure you're using the right username and password. You set these up when you registered for OAM. They're not necessarily the same as your email address and account number.
  • Make sure you enter your account number correctly. It should start with a letter, followed by eight numbers, then finish with a letter.
  • Make sure you enter the correct personal details. We check the information you enter against the information you gave us when you set up the account. If you've moved home or changed your name recently and forgotten to tell us, we probably still have your old details.

To receive a reminder of your user name or reset your password, please use the links on the log-in page:

Click here to go to the Online Account Management login page »

Junior Bond, Family Bond, OneFamily ISAs, Unit Trust and Children's Unit Trust

These products are not currently available to manage online.

Engage Mutual
Over 50s life insurance, Term life insurance, Regular premium savings plan and Single premium bonds

If you've forgotten your username or password you can request reminders on the login page. You'll need to enter your surname, date of birth and policy/bond number.

If your account has been locked, you can find out more by clicking the 'account locked' link on the login page.

Click here to go to the customer self service login page »

Child Trust Fund

This product is not currently available to manage online.