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OneFamily was established in April 2015 as a result of a merger between Family Investments and Engage Mutual. For the following FAQs please refer to the answer that relates to the provider you took out your product with (prior to April 2015). This will be either Family Investments or Engage Mutual.

How do I reset my password, username or both?

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Junior ISA, Global Investment Child Trust Fund and Ethical Child Trust Fund

To receive a reminder of your username or reset your password, please use the links on the login page.

Click here to go to the Online Account Management login page »

You can change your username and password at any time. Just go to the 'Change login details' once you're logged in to Online Account Management.

Over 50s life insurance

To receive a reminder of your username or reset your password, please use the links on the login page.

Click here to go to the customer self service login page »

Family Investments
Junior ISA and Child Trust Funds

To receive a reminder of your username or reset your password, please use the links on the login page.

Click here to go to the Online Account Management login page »

You can change your username and password at any time. Just go to the 'Change login details' once you're logged in to Online Account Management.

Engage Mutual
Over 50s life insurance, Term life insurance, Regular premium savings plan and Single premium bonds

To receive a reminder of your username or reset your password, please use the links on the login page.

Click here to go to the customer self service login page »