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OneFamily was established in April 2015 as a result of a merger between Family Investments and Engage Mutual. For the following FAQs please refer to the answer that relates to the provider you took out your product with (prior to April 2015). This will be either Family Investments or Engage Mutual.

How can I make a claim on an Over 50s Life Cover policy?

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Making an Over 50s Life Cover claim

The time will come when your loved ones will need to make a claim. It is important that they notify us of your death as soon as possible and they can do this by calling one of our UK-based team on 0800 028 1112.

To process the claim as quickly and efficiently as possible we will need to see the Death Certificate or a certified copy. Once we have received this, we will send a claim form to the person(s) entitled to claim under the policy. As soon as we have received the completed claim form together with any other documents requested, we will process and pay the claim as quickly as we can. All original documents will be returned.

Please make sure you retain the policy documents in a safe place and let your next of kin know where to find them.

We’ll be here from 9am to 7pm Monday to Friday and 9am to 1pm on a Saturday. We might record your call to help improve our training and for security purposes. We hope you don’t mind. Calls are free from UK landlines and mobile networks. 

Engage Mutual
Making an Over 50s Life Cover claim

The time will come when your loved ones will need to make a claim. It is important that they notify us of your death as soon as possible and they can do this by calling one of our UK-based team on 0800 028 1112.

To process the claim as quickly and efficiently as possible we will need to see the Death Certificate or a certified copy. Once we have received this, we will send a claim form to the person(s) entitled to claim under the policy. As soon as we have received the completed claim form together with any other documents requested, we will process and pay the claim as quickly as we can. All original documents will be returned.

Please make sure you retain the policy documents in a safe place and let your next of kin know where to find them.

We’ll be here from 9am to 7pm Monday to Friday and 9am to 1pm on a Saturday. We might record your call to help improve our training and for security purposes. We hope you don’t mind. Calls are free from UK landlines and mobile networks.

The time will come when your loved ones will need to make a claim. It is important that they notify us of your death as soon as possible. We aim to send a cheque within 24 hours of receiving the completed life cover claim form. Please call one of our UK-based team on 0800 028 1112.