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OneFamily was established in April 2015 as a result of a merger between Family Investments and Engage Mutual. For the following FAQs please refer to the answer that relates to the provider you took out your product with (prior to April 2015). This will be either Family Investments or Engage Mutual.

How can I get a valuation?

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Child Trust Fund

The Registered Contact of the Child Trust Fund can get a get a valuation in lots of different ways:

  • by registering for Online Account Management using the link below:
  • Click here to go to the Online Account Manager log-in page »

    Please note: Online Account Management is available for customers who opened Child Trust Funds and Junior ISAs with Family Investments, and for customers with OneFamily Junior ISAs, Global Investment Child Trust Funds and Ethical Child Trust Funds.

  • through the annual statements (if applicable) - please see the 'Where can I get a statement?' FAQ for more information:
  • 'Where can I get a statement?' FAQ »

  • if you know the number of units held in the CTF, and where it is invested, you can go to the Daily Prices section of our website:
  • Daily Prices »

  • by calling us on 0344 8 920 920

Calls may be monitored and recorded for training purposes. Calls to 0344 numbers are charged at local rate and will normally be part of any inclusive minutes provided with phone packages, even when calling from a mobile. The actual cost will depend on your provider's tariff. For more information please contact your provider.

Junior ISA

The Registered Contact of the Junior ISA can get a get a valuation in lots of different ways:

  • by registering for Online Account Management using the link below:
  • Click here to go to the Online Account Manager log-in page »

    Please note: Online Account Management is available for customers who opened Child Trust Funds and Junior ISAs with Family Investments, and for customers with OneFamily Junior ISAs, Global Investment Child Trust Funds and Ethical Child Trust Funds.

  • through the statements - please see the 'Where can I get a statement?' FAQ for more information:
  • 'Where can I get a statement?' FAQ »

  • if you know the number of units held in the Junior ISA, and where it is invested, you can go to the Daily Prices section of our website:
  • Daily Prices »

  • by calling us on 0344 8 920 920

Calls may be monitored and recorded for training purposes. Calls to 0344 numbers are charged at local rate and will normally be part of any inclusive minutes provided with phone packages, even when calling from a mobile. The actual cost will depend on your provider's tariff. For more information please contact your provider.

Family Bond

The Policy Holder on a Family Bond can get a valuation on their policy in lots of different ways:

  • through the annual statements - please see the 'Where can I get a statement?' FAQ for more information:
  • 'Where can I get a statement?' FAQ »

  • if you know the number of units held in the Bond, and where it is invested, you can go to the Daily Prices section of our website:
  • Daily Prices »

  • by calling us on 0344 8 920 920

Calls may be monitored and recorded for training purposes. Calls to 0344 numbers are charged at local rate and will normally be part of any inclusive minutes provided with phone packages, even when calling from a mobile. The actual cost will depend on your provider's tariff. For more information please contact your provider.

Junior Bond

The Policy Holder on a Junior Bond can get a valuation on the policy in the following ways:

  • if you know the number of units held in the Bond, and where it is invested, you can go to the Daily Prices section of our website:
  • Daily Prices »

  • by calling us on 0344 8 920 920

The Payer on a Junior Bond is also welcome to call us to get a valuation if they are still paying into the Bond. The Payer will also receive the annual statements up until the child's 18th birthday. Please see the 'Where can I get a statement?' FAQ for more information.

'Where can I get a statement?' FAQ »

Calls may be monitored and recorded for training purposes. Calls to 0344 numbers are charged at local rate and will normally be part of any inclusive minutes provided with phone packages, even when calling from a mobile. The actual cost will depend on your provider's tariff. For more information please contact your provider.

Family Investments
Child Trust Fund

The Registered Contact of the Child Trust Fund can get a get a valuation in lots of different ways:

  • by registering for Online Account Management using the link below:
  • Click here to go to the Online Account Manager log-in page »

    Please note: Online Account Management is available for customers who opened Child Trust Funds and Junior ISAs with Family Investments, and for customers with OneFamily Junior ISAs, Global Investment Child Trust Funds and Ethical Child Trust Funds.

  • through the annual statements (if applicable) - please see the 'Where can I get a statement?' FAQ for more information:
  • 'Where can I get a statement?' FAQ »

  • if you know the number of units held in the CTF, and where it is invested, you can go to the Daily Prices section of our website:
  • Daily Prices »

  • by calling us on 0344 8 920 920

Calls may be monitored and recorded for training purposes. Calls to 0344 numbers are charged at local rate and will normally be part of any inclusive minutes provided with phone packages, even when calling from a mobile. The actual cost will depend on your provider's tariff. For more information please contact your provider.

Junior ISA

The Registered Contact of the Junior ISA can get a get a valuation in lots of different ways:

  • by registering for Online Account Management using the link below:
  • Click here to go to the Online Account Manager log-in page »

    Please note: Online Account Management is available for customers who opened Child Trust Funds and Junior ISAs with Family Investments, and for customers with OneFamily Junior ISAs, Global Investment Child Trust Funds and Ethical Child Trust Funds.

  • through the statements - please see the 'Where can I get a statement?' FAQ for more information:
  • 'Where can I get a statement?' FAQ »

  • if you know the number of units held in the Junior ISA, and where it is invested, you can go to the Daily Prices section of our website:
  • Daily Prices »

  • by calling us on 0344 8 920 920

Calls may be monitored and recorded for training purposes. Calls to 0344 numbers are charged at local rate and will normally be part of any inclusive minutes provided with phone packages, even when calling from a mobile. The actual cost will depend on your provider's tariff. For more information please contact your provider.

Family Bond

The Policy Holder on a Family Bond can get a valuation on their policy in lots of different ways:

  • through the annual statements - please see the 'Where can I get a statement?' FAQ for more information:
  • 'Where can I get a statement?' FAQ »

  • if you know the number of units held in the Bond, and where it is invested, you can go to the Daily Prices section of our website:
  • Daily Prices »

  • by calling us on 0344 8 920 920

Calls may be monitored and recorded for training purposes. Calls to 0344 numbers are charged at local rate and will normally be part of any inclusive minutes provided with phone packages, even when calling from a mobile. The actual cost will depend on your provider's tariff. For more information please contact your provider.

Junior Bond

The Policy Holder on a Junior Bond can get a valuation on the policy in the following ways:

  • if you know the number of units held in the Bond, and where it is invested, you can go to the Daily Prices section of our website:
  • Daily Prices »

  • by calling us on 0344 8 920 920

The Payer on a Junior Bond is also welcome to call us to get a valuation if they are still paying into the Bond. The Payer will also receive the annual statements up until the child's 18th birthday. Please see the 'Where can I get a statement?' FAQ for more information.

'Where can I get a statement?' FAQ »

Calls may be monitored and recorded for training purposes. Calls to 0344 numbers are charged at local rate and will normally be part of any inclusive minutes provided with phone packages, even when calling from a mobile. The actual cost will depend on your provider's tariff. For more information please contact your provider.

Engage Mutual
Child Trust Fund

We send out CTF statements in September every year.

We'll send you an annual statement if the CTF is worth £300 or more, and you've paid in subscriptions during the statement period.

If the CTF is worth less than £300, or you haven't paid in any subscriptions during the statement period, we'll just send you a statement in the years following the child's 4th, 10th and 15th birthdays. However if you're an account holder, you can ask us for a statement at any time.

If you'd like a duplicate statement, please:

  • call us free on 0800 169 4321
  • email us at [email protected]
  • or write to us at the address below:

FREEPOST OneFamily (Please note, this is the full address)

We’ll be here from 9am to 7pm Monday to Friday and 9am to 1pm on a Saturday. We might record your call to help improve our training and for security purposes. We hope you don’t mind. Calls are free from UK landlines and mobile networks.

Savings plan

You can find out what your Savings Plan is worth by using our online service. Or you can call us free on 0800 169 4321.

Click here to go to our online service »

If you'd like to know the surrender value for a former United Kingdom Civil Service Benefit Society With-Profits Endowment Policy, please call us on 0800 169 4321. We'll post the information to your home address.

We’ll be here from 9am to 7pm Monday to Friday and 9am to 1pm on a Saturday. We might record your call to help improve our training and for security purposes. We hope you don’t mind. Calls are free from UK landlines and mobile networks.

Single Premium Bond

You can find out what your Single Premium Bond is worth by using our online service. Or you can call us free on 0800 169 4321.

Click here to go to our online service »

If you'd like to know the surrender value for a former United Kingdom Civil Service Benefit Society With-Profits Endowment Policy, please call us on 0800 169 4321. We'll post the information to your home address.

We’ll be here from 9am to 7pm Monday to Friday and 9am to 1pm on a Saturday. We might record your call to help improve our training and for security purposes. We hope you don’t mind. Calls are free from UK landlines and mobile networks.