Logo

OneFamily was established in April 2015 as a result of a merger between Family Investments and Engage Mutual. For the following FAQs please refer to the answer that relates to the provider you took out your product with (prior to April 2015). This will be either Family Investments or Engage Mutual.

How do I close my savings policy?

Question Mark
OneFamily logo
OneFamily customers

To cash in your Tax-Exempt Savings Plan (Family Bond or Junior Bond), please call our our Customer Service Team on 0800 138 8313*.

We'll be here from 9am to 7pm Monday to Friday and 9am to 1pm on a Saturday. We might record your call to help improve our training and for security purposes. We hope you don't mind. Calls are free from UK landlines and mobile networks.

Engage Mutual
Former Engage customers

To cash in your Tax-Exempt Savings Plan, please call our Customer Service Team on 0800 028 6249*.

We'll be here from 9am to 7pm Monday to Friday and 9am to 1pm on a Saturday. We might record your call to help improve our training and for security purposes. We hope you don't mind. Calls are free from UK landlines and mobile networks.

Family Investments
Former Family Investments customers

To cash in your Tax-Exempt Savings Plan (Family Bond or Junior Bond), please call our our Customer Service Team on 0800 138 8313*.

We'll be here from 9am to 7pm Monday to Friday and 9am to 1pm on a Saturday. We might record your call to help improve our training and for security purposes. We hope you don't mind. Calls are free from UK landlines and mobile networks.