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OneFamily was established in April 2015 as a result of a merger between Family Investments and Engage Mutual. For the following FAQs please refer to the answer that relates to the provider you took out your product with (prior to April 2015). This will be either Family Investments or Engage Mutual.

Can I manage my account online?

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Junior ISA, Global Investment Child Trust Fund and Ethical Child Trust Fund

Our Online Account Management service is a secure area of our website. You can login to:

  • see an up-to-date summary of your child's account
  • find out how much the account is worth now, and how much it could be worth in the future
  • change your personal details
  • make one-off payments by debit card
  • change any existing regular payments
  • change your address, phone number and email address online
  • send us a secure message

To use this service, you’ll need to be the Registered Contact (RC) on the account.

Here’s where to register »

Over 50s life insurance

Customer self service allows you to manage your Over 50s life insurance policy online.

Customers with Term life insurance, regular premium savings plans or single premium bonds who originally took these policies out with Engage Mutual can also use customer self service.

Here’s where to register »

Junior Bond, Family Bond, UK Investments Child Trust Fund, Ethical Equity ISA

These products are not currently available to manage online.

Family Investments
Junior ISA and Child Trust Funds

Our Online Account Management service is a secure area of our website. You can login to:

  • see an up-to-date summary of your child's account
  • find out how much the account is worth now, and how much it could be worth in the future
  • change your personal details
  • make one-off payments by debit card
  • change any existing regular payments
  • change your address, phone number and email address online
  • send us a secure message

To use this service, you’ll need to be the Registered Contact (RC) on the account.

Here’s where to register »

Junior Bond, Family Bond, OneFamily ISAs, Unit Trust and Children's Unit Trust

These products are not currently available to manage online.

Engage Mutual
Over 50s life insurance, Term life insurance, Regular premium savings plan and Single premium bonds

Customer self service allows you to manage your policy online.

Here’s where to register »

Child Trust Fund

This product is not available to manage online.