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OneFamily was established in April 2015 as a result of a merger between Family Investments and Engage Mutual. For the following FAQs please refer to the answer that relates to the provider you took out your product with (prior to April 2015). This will be either Family Investments or Engage Mutual.

Why can't I see all of my children's accounts?

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Junior ISA, Global Investment Child Trust Fund and Ethical Child Trust Fund

If the Child Trust Fund or Junior ISA was taken out with Family Investments and you are the Registered Contact you should be able to see it in Online Account Management. If you think you're the Registered Contact but can't see the details of the account, please call us on 0344 8 920 920.

Unfortunately, Child Trust Funds taken out with Engage Mutual aren't yet available in Online Account Management.

Other OneFamily policies are also not available in Online Account Management.

Calls may be monitored and recorded for training purposes. Calls to 0344 numbers are charged at local rate and will normally be part of any inclusive minutes provided with phone packages, even when calling from a mobile. The actual cost will depend on your provider's tariff. For more information please contact your provider.

Family Investments
Junior ISA and Child Trust Funds

If the Child Trust Fund or Junior ISA was taken out with Family Investments and you are the Registered Contact you should be able to see it in Online Account Management. If you think you're the Registered Contact but can't see the details of the account, please call us on 0344 8 920 920.

Unfortunately, Child Trust Funds taken out with Engage Mutual aren't yet available in Online Account Management.

Other Family Investments policies are also not available in Online Account Management.

Calls may be monitored and recorded for training purposes. Calls to 0344 numbers are charged at local rate and will normally be part of any inclusive minutes provided with phone packages, even when calling from a mobile. The actual cost will depend on your provider's tariff. For more information please contact your provider.