See below for some common questions about our suite of savings and investment products. If you have a question that isn't answered here, feel free to contact our friendly, UK-based call centre for more information.
Can I manage my account online?
How do I register to manage a product online?
Why can't I log in to manage an account online?
How do I reset my password, username or both?
Why can't I see all of my children's accounts?
How do I open a new account?
How do I become the Registered Contact for a Child Trust Fund?
How can I make a Health Cash Plan claim?
How can I make a claim on a Medicaid Plan?
How can I make a claim on a Medicare Plan?
As a former Engage customer where can I find information on the With Profits Fund?
As a former Engage customer where can I find information on the ELL With Profits Fund?
As a former Engage customer where can I find information on the Personal Pension Plan and Free-Standing Additional Voluntary Contribution Scheme?
How can I make a claim on Over 50's Life Cover?
Can I increase the life cover on my over 50s Life Cover plan?
Where can I get a statement?
How can I get a valuation?
How do I close my savings policy?
When will I receive my gift or voucher?
How do I transfer an account?
How can I set up a regular Direct Debit?
How can I amend my Direct Debit?
Can I pay by debit card?
What other ways are there to pay into the account?
How can I change a name or date of birth?
How can I change my address?