OneFamily and Coronavirus

We're here for you

It’s a difficult time for everyone, and we understand that you might feel anxious about the impact Coronavirus could have on so many different aspects of your life. However, we’d like to reassure you that this doesn’t need to include your OneFamily account.

We understand that your financial circumstances might have changed since the panemic began. This can be unsettling, but we don’t want you to worry unnecessarily.

If you think that you might struggle to make a scheduled payment to OneFamily, please call our friendly customer service team so that we can find a way to help you.

The number to call is 0344 8920 920.

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You are OneFamily

Our members are OneFamily, you are at the heart of everything we do. So, we want to support you and your family as we all face some tough days ahead. If there’s any way that we can help you, then please do get in touch and we promise we will do our very best for you.

For the latest health advice from the government, please visit www.gov.uk/government/coronavirus

In the meantime, please be confident that OneFamily remains strong and continues to be resilient against the backdrop of the fluctuating markets.

With warm wishes

Teddy Nyahasha
Chief Executive Officer

Related pages

Coronavirus FAQs

General information on the impact coronavirus has had on OneFamily and it's products.

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Daily prices

Our handy guide helps you to work out the current value of your OneFamily account(s).

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Contact us

Whether you're looking to update your details or something else, we're here to support you when you need it.

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