Making a life cover claim with OneFamily

It’s invariably a difficult time when you lose a loved one and have to claim the proceeds of any policies they held.

Our dedicated claims team provide a sympathetic experience that makes the process as easy as possible.

Making claims simple

We’re dedicated to making your life easier at a sensitive time.

We aim to send you a cheque within 48 hours of receiving the completed life cover claim form.

In all cases we require a completed claim form and a certified/original death certificate

We may also require a copy of the will and/or the sealed probate.

How can I make a claim on a life policy with OneFamily?

You can call our claims team on 0800 028 1112*

If it is a death claim to help us process it as quickly and efficiently as possible, we will need to see the Death Certificate or a certified copy. Once we have received this, we will send a claim form to the person(s) entitled to claim under the policy. As soon as we have received the completed claim form together with any other documents requested, we will process and pay the claim as quickly as we can. All original documents will be returned.

If you buy an Over 50’s Life Cover policy from us, please make sure you retain the policy documents in a safe place and let your next of kin know where to find them.

We’ll be here from 9am to 7pm Monday to Friday and 9am to 1pm on a Saturday. We might record your call to help improve our training and for security purposes. Calls are free from UK landlines and mobile networks.

How can I notify OneFamily of a death?

We are very sorry to hear about your loss. To help make things easier during this time, you can notify us by completing our online form.

View form

Once we receive notification of the death, we will send a claim form to be completed with a request for all required documents. Once we receive all the documents required with a completed claim form, we will send a cheque for the settlement within 48 hours.

Our commitments:

to put the needs of your husband/wife/partner first
to provide you with a dedicated team from the start of the claim to the end
to make the claims process as easy as possible and to provide support throughout,
to aim to send payment within 48 hours of receiving all relevant documents and a fully completed claim form. If you're unsure or having trouble with this, give us a call and we'll be happy to talk this through with you.

Call us

Customer services: 0800 085 0700**

Overseas customer services: +44 1273 062 512*

Claims: 0800 028 1112**

*Open 9am – 7pm Monday to Friday and 9am to 1pm Saturday.

Email us

Quotes: [email protected]

Customer services: [email protected]

Keep it safe, keep it secure - to protect your information, please don't include any personal or policy details in your email.