Helping you through challenging times

We're here to help all our members, through the difficult times as well as the good.

Whether you're living with a physical or mental illness, a disability, or have experienced a sudden change to your circumstances and need a little help managing your account, there might be something that we can do to help you. Alternatively, we may be able to help you find the support you need.

Below we've listed some of the common circumstances where support may be required by our customers. Please click the links to see how you can get help.


Living through a bereavement

At OneFamily, we understand the impact losing a loved one can have, and recognise that bereavement affects everyone in different ways.

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Struggling to manage a policy or account

At OneFamily, we understand that some of our customers find phoning or writing to us challenging and that can make managing their account difficult.

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Money worries

We understand that sudden changes to your circumstances, such as the loss of income caused by a relationship breakdown or a lost job, or a recent diagnosis of a serious illness, can cause customers considerable concern and worry.

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Sight or hearing loss

At Onefamily we understand the challenges faced by customers with reduced sight or hearing. That's why we have a range of options to help customers get the information they need.

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Other heath issues and disabilities

At OneFamily, we recognise that many customers benefit from support to overcome the impact of a physical or mental illness or a disability, including reduced mobility or dyslexia - even if the impact is only temporary.

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Financial abuse

Financial abuse can happen to anyone, whatever age or gender. It is more common that you may think and can take many forms.

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