Membership

We aim to support modern families through their financial lives with the clear purpose of creating and protecting value for our members

What does membership mean?

Being a mutual means that we’re owned by our members for our members - and doing right by you is at the heart of our business.

We don’t have shareholders to pay dividends to, so we can reinvest our profits to provide quality products and services for the benefit of our members.

Member benefits

We value our members and want to support them through the tricky world of family finance by offering a variety of benefits;

Annual General Meeting*

Our AGM is one of the main ways our members can have their say on how we run our business. Members can hear about business updates, vote on key decisions, ask questions and provide feedback to help us continually improve how we do things.

Lifetime Mortgage Advice*

£950 saving for eligible OneFamily members, where the fee is paid by OneFamily

OneFamily Foundation*

Young Person's Education Grants and Community Grants are available to both members and customers

New Member benefits coming soon...

We're always looking for ways to add value for our members, and we'll be developing new benefits for them later in 2021.

*Member benefits cannot be used by members who have a permanent residence overseas.

Have your say

As a member-owned business, we’ve always had a strong focus on member engagement and giving you the opportunity to have your say on how we run our business. Listening to and learning from our members plays a crucial part in shaping our products and services. This, in turn, allows us to serve our members better and build closer, long lasting relationships.

We engage with our members in a number of ways and seek feedback to continually evolve the way we do things.

OneFamily - what does membership mean

Who is a member?

Our customers become members when they take out certain types of products. Alongside our own OneFamily branded products, we also work with other providers. This is why membership rights also differ depending on who the customer takes their product out with.

Inspiring Better Futures

Our vision is focused on Inspiring Better Futures and we want our members to be a part of that, every step of the way.
Read more about what we're doing to support our members and their communities here.

Here's what our members are saying...