Company Information

OneFamily is a trading name of Family Assurance Friendly Society Limited (the Society) and is a mutual organisation. This means that we are owned by, and run for the benefit of, our members.

OneFamily is committed to complying with the UK Corporate Governance Code as relevant to mutual insurers (the Code). In accordance with the Code, we have provided on this website information on the Society, its management and other information that members may want to know.

Annual General Meeting

Each year the Society holds an Annual General Meeting (AGM). We encourage members to attend in person, or vote by proxy if they are unable to attend.

Before each AGM we will place a notice in two national newspapers. We also send out a Notice of AGM to all members that are eligible to vote and who have opted in to receive details of the meeting. The Notice, along with information about how to vote, is also put on this website so all members have access to it.

Please contact us if you wish to opt in to receive notice of the AGM and voting information by post.

For more information please visit our AGM page

Member Relations

OneFamily believes it is important for members of the Board to hear and understand members' views and opinions so they can understand the issues that affect the running of the Society. Directors take an active interest in reviewing members’ complaints, the outcome of member surveys, the performance of products and the management of OneFamily. We encourage members to talk to us, and invite you to take an active interest in the governance of your Society.

You can contact our Member Relations Team by email at [email protected] or write to us at the address at the bottom of this page. As a general rule we will reply to queries in writing, so please ensure you give us your full name and details of your address or a policy number so we can reply to you.

The Member Relations Team cannot answer policy-specific questions so if your query is about the policy you hold with us, please contact our Customer Services Team.

For details of our Member Relations Policy, which provides information on the Society's strategy for managing and encouraging the relationship between our members and us, simply click on the link below or contact us for a copy.

Member Relations Policy (PDF)

Rules of the Society

Members of the Society have rights and obligations. These rights and obligations can be found in this document.

Rules of the Society

Board Diversity Policy

The document linked to below sets out the approach to diversity on the Board of OneFamily.

Board Diversity Policy

Gender pay report

You can find OneFamily's gender pay reports below.

OneFamily Gender pay report 2019

OneFamily Gender pay report 2018

OneFamily Gender pay report 2017

Environmental Policy

Here you can find the OneFamily environmental policy.

Environmental Policy

The UK Corporate Governance Code for mutual insurers

The Society's Corporate Governance Statement 2018

UK Stewardship Code

The UK Stewardship Code has been introduced by the Financial Reporting Council (FRC) with the aim of enhancing the engagement between institutional investors and companies, thereby improving governance in those companies and enhancing shareholder value.

We delegate management of our assets externally to State Street Global Advisors (SSGA) for all our collective investment schemes and some of our unit linked funds and the remainder of our unit linked funds to Santander Asset Management and EdenTree Investment Management, we are not involved ourselves with undertaking stewardship activity on a day-to-day basis and so do not have direct engagement with companies held within the portfolios managed by these third parties. We monitor the stewardship activities of our investment managers through regular meetings and reporting.

As a responsible investor, we take seriously our role as an owner of the companies and endorse the UK Stewardship Code (‘the Code’) in which we are directly or indirectly invested. We expect all our third party investment managers to support and endorse the Code and its underlying Principles.

Statement of Compliance

Our responses to the seven Principles contained within the Code are set out in the accompanying statement, in which we explain our approach to our stewardship responsibilities.

We are currently reviewing our group engagement policy and on completion we will publish further information.

Conflicts of Interest Policy

View our Conflicts of Interest Policy document.

More information

All documents mentioned here can be viewed and printed. Alternatively, you can email us at [email protected] or write to The Secretary, OneFamily, 16-17 West Street, Brighton, East Sussex, BN1 2RL, to request printed copies of any of the documents.


For our complaints data and full information about our complaints procedure, please visit our complaints page