Company Information

OneFamily is a trading name of Family Assurance Friendly Society Limited (the Society) and is a mutual organisation. This means that we are owned by, and run for the benefit of, our members.

OneFamily is committed to adopting the best practice principles of the UK Corporate Governance Code (the Code) as relevant to mutual insurers. In accordance with the Code, information is provided on this website that members may want to know about the Society and its management.

Annual Report and Financial Statements

Our annual report and financial statements document for is made available to members prior to the AGM each year.

You can find our historic annual report and financial statements, as well as information about how we manage our funds here.

Annual General Meeting

Each year the Society holds an Annual General Meeting (AGM). We encourage members to attend in person, or vote by proxy if they are unable to attend.

Before each AGM we will place a notice in one national newspaper. We also send a Notice of AGM to all members who have opted in to receive details of the meeting. The Notice is also published on this website so all members have access to it.

Please contact us if you wish to opt in to receive notice of the AGM and voting information by post. For more information please visit our AGM page.

Member Relations

OneFamily believes it is important for members of the Board to hear and understand members' views and opinions so they can understand the issues that affect the running of the Society. Directors take an active interest in reviewing members’ complaints, the outcome of member surveys, the performance of products and the management of OneFamily. We encourage members to talk to us, and invite you to take an active interest in the governance of your Society.

You can contact our Member Relations Team by email at [email protected] or write to us at the address at the bottom of this page. As a general rule we will reply to queries in writing, so please ensure you give us your full name and details of your address or a policy number so we can reply to you.

The Member Relations Team cannot answer policy-specific questions so if your query is about the policy you hold with us, please contact our Customer Services Team.

For details of our Member Relations Policy, which provides information on the Society's strategy for managing and encouraging the relationship between our members and us, simply click on the link below or contact us for a copy.

For more information, please read OneFamily's Member Relations Policy (PDF)

Board Diversity Policy

OneFamily recognises the benefits of having a diverse Board and our policy is to ensure that the Board has an appropriate breadth of experience and diversity in its different forms.

In identifying suitable candidates for appointment to the Board, the Nominations Sub-Committee will consider candidates against objective criteria, including taking into account the benefits of all aspects of diversity, in order to maintain an appropriate range and balance of skills, experience and backgrounds on the Board.

The Nominations Sub-Committee also reviews Board succession planning, including whether directors’ skills and experience continue to meet the needs of the Board and reviews whether non-executive directors continue to be independent.

The annual performance evaluation of the effectiveness of the Board, sub-committees and individual directors includes consideration of the balance of relevant skills, experience, independence and knowledge on the Board, and the diversity of representation.

For more information, please read OneFamily's Board Diversity Policy (PDF)

Board updates

Three new directors were appointed to the Board in early 2020 and we welcomed Jim Islam our new Chief Finance Officer (CFO) and Teddy Nyahasha as Chief Executive Officer (CEO).

  • Nici Audhlam-Gardiner became our Chief Commercial Director in January 2020
  • Jackie Noakes became a new Non-Executive Director on 1 April 2020
  • Jim Islam is our new Chief Finance Officer (CFO)
  • Simon Markey, our former Chief Executive Officer (CEO) stepped down at the end of 2019, succeeded by Teddy Nyahasha, our former CFO
  • Ian Buckley, previously our Vice Chairman, stepped down in April 2020

Conflicts of Interest Policy

For more information, please read our Conflicts of Interest Policy document.

UK Stewardship Code

The UK Stewardship Code has been introduced by the Financial Reporting Council (FRC) with the aim of enhancing the engagement between institutional investors and companies, thereby improving governance in those companies and enhancing shareholder value.

We delegate management of our assets externally to State Street Global Advisors (SSGA) for all our collective investment schemes and some of our unit linked funds and the remainder of our unit linked funds to Santander Asset Management and EdenTree Investment Management, we are not involved ourselves with undertaking stewardship activity on a day-to-day basis and so do not have direct engagement with companies held within the portfolios managed by these third parties. We monitor the stewardship activities of our investment managers through regular meetings and reporting.

As a responsible investor, we take seriously our role as an owner of the companies and endorse the UK Stewardship Code (‘the Code’) in which we are directly or indirectly invested. We expect all our third party investment managers to support and endorse the Code and its underlying Principles.

Statement of Compliance

Our responses to the seven Principles contained within the Code are set out in the accompanying statement, in which we explain our approach to our stewardship responsibilities.

Our engagement policies and annual disclosures for Family Assurance Friendly Society Limited and Family Asset Management Limited are available below:

Family Assurance Friendly Society Limited

Family Investments Management Limited

Rules of the Society

Members of the Society have rights and obligations. These rights and obligations can be found in this document.

Rules of the Society

Tax Exempt Policy Tables (rules)

Gender pay report

You can find OneFamily's gender pay reports below.

2020 2019 2018 2017

Information requests

All documents mentioned here can be viewed and printed. Alternatively, you can email us at [email protected] or write to The Secretary, OneFamily, 16-17 West Street, Brighton, East Sussex, BN1 2RL, to request printed copies of any of the documents.


For our complaints data and full information about our complaints procedure, please visit our complaints page