OneFamily believes it is important for members of the Board to hear and understand members' views and opinions so they can understand the issues that affect the running of the Society. Directors take an active interest in reviewing members’ complaints, the outcome of member surveys, the performance of products and the management of OneFamily. We encourage members to talk to us, and invite you to take an active interest in the governance of your Society.
You can contact our Member Relations Team by email at [email protected] or write to us at the address at the bottom of this page. As a general rule we will reply to queries in writing, so please ensure you give us your full name and details of your address or a policy number so we can reply to you.
The Member Relations Team cannot answer policy-specific questions so if your query is about the policy you hold with us, please contact our Customer Services Team ».
For details of our Member Relations Policy, which provides information on the Society's strategy for managing and encouraging the relationship between our members and us, simply click on the link below or contact us for a copy.
Member Relations Policy (PDF) »