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Work for a modern Mutual

We're OneFamily and we've made it our job to help families find their way through the tricky world of modern finance.

We're a mutual, which means that we're owned by our customers, not shareholders. Any profits we make go back into the business, so we can support and develop our team and improve our systems, benefiting our customers.

In fact, everything we do is geared towards putting our customers first, and whether you work in our Brighton or Harrogate office you'll be surrounded by great people dedicated to doing just that.

Latest opportunities

Rewards and development

We want to look after our employees and make sure they reach their full potential. That's why we offer an excellent range of benefits as well as a wide variety of learning and development opportunities.

Benefits of working with OneFamily

We need fantastic people to help us achieve our goal of finding new ways to help families meet the financial demands of modern life.

That's why we offer:

  • Competitive salaries
  • 25 days paid holiday, plus bank holidays
  • Generous bonus scheme
  • Healthcare and life assurance
  • Pension contributions
  • Enhanced maternity, paternity and adoption leave
  • Staff introduction scheme

Helping you reach your full potential

Our Learning and Development Team support our staff and provide the training and coaching they need, at all levels of the company. This includes:

  • Company introduction
  • Product training
  • Statutory Data Protection and Anti-Money Laundering training
  • Core competency training
  • Teambuilding and facilitation
  • Coaching and mentor network
  • Management and leadership development programmes

After you apply

Our recruitment process aims to make sure every application we receive is dealt with fairly and that all personal details are handled sensitively and responsibly. We want to give you the best opportunity to show us your skills and abilities, and to ask any questions you have about us or the role.

The selection process

The first stop for your CV is with our HR Executive, who takes care of all incoming applications and will pass your details to the relevant manager. We'll then review your skills and experience against what the role needs and if you're a good match, our HR Team will get in touch to arrange an interview and/or assessment.

Our interview process

The types of interviews we use depend on the job but we'll generally use one or more of the following:

Telephone interview

Usually a first stage chat lasting around 30 minutes so we can ask some general questions to see if you're right for the role. It also gives you a chance to ask us anything you'd like at this stage. Our HR Executive will call beforehand to arrange a convenient time.

Competency-based interview

A face-to-face interview usually lasting an hour that helps us find out more about your previous experience and how you deal with certain situations, using examples specific to the skills needed for the role.

Role play

These sessions last around 20 minutes and are often used for Customer Service positions so you can show us what you're capable of in 'real' situations.

Skills testing

For some roles we’ll carry out skills test, including numeracy, verbal reasoning, management scenarios and technical abilities. But don’t worry, we’ll send you a practice leaflet so you can prepare in advance.