Logo
Skip Navigation LinksHome / Our Story / About Us

Helping families work together

At OneFamily we’re passionate about families. That’s why we’ve created award-winning financial products that can help meet the demands of a modern family life.

Whether it’s for funding towards further education, buying a house, or leaving something for loved ones, our aim is to support families during life’s pivotal moments.

From children’s savings and investments to over 50s life insurance, we want to make sure you have every opportunity to make life better for the ones you love.

Moneyfacts award 2014

Awarded to Family Investments

Peer Awards 2014

Awarded to Engage Mutual

Our unique DNA – A modern mutual

Over the last few years, many families have struggled with their finances as confidence in the established banking sector fell. The financial crisis has left people nervous and unsure about who to turn to to help manage their money.

We’re proud that as OneFamily we’re a modern mutual dedicated to putting customers’ needs first.

 

A merger of two
award winning mutuals

OneFamily was created in April 2015 with a desire to do things differently.

OneFamily is a mutual based on the concept of sharing - something families are very familiar with. As a result, we invest in the things that really matter, our customers and their communities, rather than paying profits to shareholders as dividends.

We want to help you achieve your financial goals by offering products for young and old alike.

Heart illustration

We’re trusted

When it comes to looking after people’s money, trust is everything.

OneFamily put you, our customers, at the heart of everything we do. We know that to earn your trust we need to deliver outstanding service, all the time.

 

We care

The OneFamily Foundation aims to give £5m over five years to its customers through community projects and personal finance grants to really make a difference to their lives and those close to them.

Proud to be *Winner of the overall Customer Engagement Award at the 2014 Peer Awards.

We listen

We care about what our customers say and what they want, so we fine-tune our services to their needs.

It's this personal approach that our reputation is built on. Listening to what you say is important to us.

We're different

The people we employ really care about our customers. It's a personal approach that separates us from other financial organisations.

Being a company without shareholders allows us to focus on our customers in ways that only a mutual can.

We're friendly

We speak to hundreds of customers every day and pride ourselves on the friendly and professional service we give them.

No matter what your query we'll do as much as we can to answer your questions.

Listening to you

OneFamily Foundation

Based on our mutual principles, the OneFamily Foundation focuses on looking after our members and their families and communities. It’s a commitment that goes far beyond our range of award-winning financial products.

With no shareholders to pay, the foundation gives us the chance to support community projects by pooling the profits we make by being efficient. Rather than pay out an amount too small to make a meaningful difference to individual members, we use this money to do something special for those we really care about.

Our story - little boy

With your help, the OneFamily Foundation aims to distribute £5 million over the next five years.

Our story - gardening

How you can get involved

Customers can nominate a project close to their heart for a Community Award of either £5,000 or £25,000. Or, they can apply for a Personal Grant of up to £500 for someone or something a little closer to home. Only our customers can apply, but anyone in our online community can vote for the projects that matter most to them.

Find out more about the OneFamily Foundation ».